Common questions

Contents

1. Why this playbook?
2. What are the strengths of the playbook?
3. How frequently is this playbook updated?
4. Who keeps this playbook up to date?
5. Who owns the legal rights to the software that you write?
6. Do you work on-site with partners and clients?
7. What tools do we often use?
8. What did we use to create this playbook?

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Why this playbook?

This playbook is a key resource for companies aspiring to our level. It reflects our approach to working, thinking, and collaborating with partners, clients, and collaborators.

Its strength lies in providing a broad vision beyond daily tasks, offering a transparent path to long-term goals. It aligns our objectives across teams and projects, ensuring a unified vision.

While not exhaustive, this playbook aims to provide transparency and demonstrate that it is possible to conduct business in a clear and structured way.

What are the strengths of the playbook?

A business playbook is essential for defining how a company operates. It acts as a roadmap, reflecting our values and philosophy. Here are the key strengths:

• Consistency: ensures everyone is aligned with quality, transparency, and client satisfaction.

• Clarity: provides well-designed policies, procedures, and guidelines for team, partners, and stakeholders.

• Reputation: helps build a strong reputation by delivering on our promises. Volcanic Minds is dedicated to building a solid professional reputation.

• Efficiency: enhances productivity, cost savings and profitability through defined processes.

• Growth: supports business growth by attracting clients and creating opportunities

How frequently is this playbook updated?

This playbook is a living document that is constantly evolving to reflect the latest decisions and practices of the company. There is no one right time to update and review this document, but it is true that we consistently review it to reflect any business decisions in a timely manner.

In any case, different sections of this document are reviewed at least a few times each year.

Who keeps this playbook up to date?

The playbook is updated whenever a new decision is made by the leadership team or approved as a team proposal. The final decision for updates rests with the board of directors. This ensures everyone works with the latest policies and procedures, improving efficiency and alignment.

The team is encouraged to provide suggestions and feedback to keep the playbook relevant and effective.

Who owns the legal rights to the software that you write?

We transfer the legal ownership of the software to the client only after payment, which is a standard practice in the software industry. Once paid, the client owns the legal rights and can use the software as they see fit.

Please note that if we use third-party software with open or closed licenses, we cannot transfer ownership of that software. However, the code we develop in-house is fully transferable along with the rights to use and modify it.

Do you work on-site with partners and clients?

Every collaboration requires meetings, including in-person, to build solid relationships. At Volcanic Minds, we have chosen to work in an agile and remote manner for reasons such as cost, talent acquisition, work-life balance, market reach, and company strategy. We maintain physical contact with clients and partners when necessary, but we strongly prefer smart working methods.

What tools do we often use?

Here is a non-exhaustive messy list: discord, slack, github, gitlab, vscode, xcode, google workspace, harvest, jira, confluence, asana, trello, ganttpro, postman, figma, sketch and others ..

What did we use to create this playbook?

This playbook is hosted on github and we have used Jekyll with Just the docs, a modern, high customizable, responsive theme (with built-in search).